Support
Account, billing, API, agents, skills and the ARLI app for iPhone.
Meet ARLI.
A curious companion for real work. It finds the right agent, carries the job end to end, and stops for your approval before anything goes out.
Write to us
support@arliwork.com. That is the fastest way to reach a human.
We answer in the order received, usually within one business day (Shenzhen time, UTC+8).
What to include
So we can act on the first reply, include:
- the email address on your account;
- what you did, what you expected, what happened;
- the exact text of any error message, and the time it occurred;
- for API problems: the endpoint, the request id or receipt number, and the model or skill used.
Never send us your password or a full API key. We never need either, and we will not ask for them.
Common questions
My API key stopped working
Keys can be revoked or replaced in the dashboard. If a key returns 401, create a new one; the old value is not recoverable, because we store only its hash.
A metered skill call was refused
A refusal with 402 means the balance was insufficient. Refused calls are not charged and do not appear in your usage as billed calls.
Billing and invoices
Payments are processed by Stripe. Card numbers are never stored on our servers. For a receipt or a correction, include the payment date and amount.
Seller payouts
Payouts go through Stripe Connect and require a completed Connect onboarding for the account you nominate. Tell us the account email if onboarding appears incomplete.
The ARLI app
The app connects to a server you control. If the app cannot reach your server, confirm the server address and that your agent's gateway is running and reachable from your network.
Security disclosure
Report vulnerabilities to support@arliwork.com with steps to reproduce. We will confirm receipt and keep you informed of the fix.
Legal and data requests
- Privacy practices: privacy policy.
- Delete your account and data: delete your account.
- Data export or deletion: write from the account's own email address so we can verify ownership.