Terms of Service

These terms are an agreement between you and ARLI, Inc. , a Delaware corporation, referred to below as "we" or "ARLI". By creating an account or using the service you accept them. If you do not accept them, do not use the service.

1. What the service is

ARLI gives you access to AI models through the ARLI gateway, an interface to run agents and skills, and the applications through which you use them. We route your requests to model providers and charge you for the tokens those requests consume.

2. Your account

• You must be at least 16 and able to enter into a contract.
• Give accurate registration details and keep your password and API keys secret. Activity under your credentials is your responsibility.
• One person, one account. Accounts are not transferable without our written agreement.
• You may close your account at any time by writing to support@arliwork.com; closing it deletes your workspaces and personal data, except records we must keep by law.

3. Balance, fuel and payment

• You use the service from a prepaid balance. Each request consumes balance according to the tokens it consumes, at the rates published for the model you choose.
• We buy model capacity from providers and resell it at the published rate, which includes our margin. The rate applied to a request is the rate in force when the request is made.
• Top-ups are processed by Stripe. We never receive your card number.
• Consumed balance is not refundable, because it has already been spent upstream. Unused balance on a closed account is refundable on request, less payment fees.
• We may change rates and plans. We will not change the rate of a request you have already made.

4. Acceptable use

Do not use the service to:

• break any law that applies to you, or help anyone else do so;
• produce sexual content involving minors or non-consenting people; we do not provide NSFW generation at all;
• infringe copyright, trademark, privacy or other rights;
• attack, overload, probe or bypass the service, its limits or other users' isolation;
• resell access to the gateway or share API keys as a service without our written agreement.

We may suspend an account that breaks these rules, and will tell you why.

5. Your content

You keep all rights to what you send and to what you produce with the service. You grant us the licence needed to run it: to store, transmit and process your content so we can answer your requests, keep your workspace, and operate and secure the service. We do not sell your content and do not use it for advertising. Our handling of personal data is described in the Privacy Policy.

6. Agents that run commands

7. Third-party models and skills

Models and third-party skills are provided by their own authors under their own terms. We do not control their output and cannot promise it is accurate, complete or fit for a particular purpose. Verify anything you intend to rely on.

8. Availability and changes

The service is provided as it is and as available. We are working on it continuously: features may change, and parts may be unavailable or in beta. We aim to give notice of material changes that affect you.

9. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential loss, lost profit, or lost data, and our total liability for any claim is limited to the amount you paid us in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law.

10. Termination

You may stop using the service at any time. We may suspend or end your access if you materially break these terms, if we must by law, or if we discontinue the service, with notice, and a refund of unused balance in the last case.

11. Governing law

These terms are governed by the laws of the People's Republic of China. Disputes are subject to the courts of Shenzhen, Guangdong, unless a mandatory rule gives you another forum.

12. Contact

ARLI, Inc., a Delaware corporation.
Email: support@arliwork.com